Consumer Rights

If you have a problem with goods or services you purchased online, you can use this platform to make a complaint and have it resolved by an independent dispute resolution body.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

Make your complaint as strong as possible by learning more about your consumer rights, from air travel, to clothing and footwear, and more.

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.consumer.rights

  or by visiting the Cyprus Comsumer Protection Service

http://www.consumer.gov.cy/mcit/cyco/cyconsumer.nsf/All/8CD956F7F0890DE0C2257E84002BC573?OpenDocument